Support Specialist Agent
Handles customer inquiries, manages support tickets, and ensures customer satisfaction through multiple communication channels.
Knowledge Base Integration
Leverages comprehensive product documentation to provide accurate solutions and continuously improves knowledge articles based on customer interactions.
Knowledge Base Integration
Ticket Prioritization
Ticket Prioritization
Automatically assesses issue severity, customer impact, and SLA requirements to ensure critical problems receive immediate attention.
Resolution Tracking
Monitors ticket progress from submission to resolution, identifying bottlenecks and escalating stalled issues when necessary.
Resolution Tracking
Customer Sentiment Analysis
Customer Sentiment Analysis
Evaluates customer satisfaction in real-time through conversation tone and feedback to adapt support approach accordingly.
Free first version included
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